Box office FAQs

How do I register for a ticket account?

Visit https://tickets.41monkgate.co.uk/ and click the 'Log In' button. From there you can click 'Sign Up' and follow the registration process to create an account.

Why do I have to pay a booking fee?

Like other theatres, we charge a booking fee for tickets. This both covers the cost of providing this service, and makes a valuable contribution to the running costs of the theatre, which is entirely staffed by volunteers. We receive no government or regular funding, and contributions like these allow us to keep the theatre open, and help us keep our hire costs as low as possible, so that a wider range of people and groups can use our studio and rehearsal rooms.

Can I collect my tickets from the Theatre@41 box office?

All tickets purchased via our ticketing website are sent electronically and can then be printed or displayed on your mobile phone.

I completed the booking process, but haven't received my ticket via email?

Double-check your spam or promotions folder in your inbox to make sure it hasn’t ended up in one of those. If the email is not there, login to your account on our website and select the ‘My Tickets’ tab. You’ll see a list of all the bookings you’ve made via our website

If you've not received your tickets or they do not appear in 'My Tickets' please email boxoffice@41monkgate.co.uk as soon as possible.

I can't come to the performance I booked anymore. Can I get a refund?

No refunds are available unless the performance is cancelled, postponed or if the event you have booked is materially changed. Please see our terms and conditions for further details.

Can I buy a ticket on the door?

Yes, subject to availability although we would always recommend purchasing your tickets as early as possible to avoid disappointment.

How many seats can you book online?

This will vary depending on the performance and the producer’s requirements.

Can I book a specific seat?

All seating in Theare@41 is unreserved. Please email boxoffice@41monkgate.co.uk if you have any accessibility issues and require a specific type of seating.

What is a concession?

Theatre@41 is a receiving house, which means a number of productions choose this venue to put on their performance, and they will set the ticket price. Some shows will have a set ticket price, some will include a 'concession' price.

Where you see 'concession' listed in ticket prices this indicates there is a reduced ticket price for those who fall into the concession category. Theatre@41 defines a concession as any patron:

Under the age of 16
Over the age of 65
Disabled
Unemployed and in receipt of the relevant benefit.

Where is the theatre?

Theatre@41 is just outside the city walls at 41 Monkgate, York, YO31 7PB. It is set back from the pavement next to The Ark Church. Click here to see a Google Map.

How do I get there?

On foot - From inside the city walls, the theatre is three minutes walk from the end of Goodramgate. Cross Lord Mayor’s Walk and walk up Monkgate, then the theatre is on the left-hand side just next to The Ark Church.

By bus - The 12, 13 and 14 buses stop almost outside the theatre. Other bus routes stop in the city centre, from where it will be between a 5-10 minute walk.

By car - You can park in the Monk Bar car park, which is a three-minute walk from the theatre. Directions and more details on the York Council website.

Physical accessibility

If you require the support of someone to attend the performance you can book an "accessible seat and companion" ticket.

If you have specific access requirements such as an aisle seat, step-free seat or wheelchair space, please email boxoffice@41monkgate.co.uk.

We have a lift for people to use to access the theatre space. Make yourself known to a member of staff or volunteer when you arrive, and we will help you access the theatre.

Is there a passenger lift in the building?

Yes. There is a lift from the ground floor to the first-floor auditorium. Unfortunately, the balcony can only be accessed by steps.

If you think you will need the lift you can let us know in advance by emailing boxoffice@41monkgate.co.uk. Please note our lift is back stage so we will be unable to admit audience members by the lift after the show has started until a suitable break in the performance. This may be the interval.

How many wheelchair spaces are available in the auditorium?

Theatre@41 is a flexible space and we make every effort to accomodate as many wheelchair users as possible.

Can you book wheelchair spaces online?

Yes. Each show has "accessibility seat + companion" tickets. Simply select this ticket option for a wheelchair space.

Seat Accessibility

We want everyone to feel comfortable in our theatre, so we’ve listed the dimensions of our seating and details about arm rests. If you think you would need an accommodation to be made please let our Box Office know in advance of the day of the show by emailing boxoffice@41monkgate.co.uk.

Seats are freestanding and have no arm rests. They can be separated from other seats if required. They are 42 cm wide, 44cm deep, with no arm rests. The aisleway is 51cm deep from the seat back.

What time do the auditorium doors open?

Our auditorium usually opens 30 minutes before each performance starts, giving you plenty of time to find your seats.

What time does the show finish?

As soon as we know a show's running time we add it to our website and social media feeds so do check there.

How old do you have to be to come to the theatre by yourself?

Each show has a recommended age. If the show age is appropriate, children under the age of 16 years must be accompanied by an adult. Children aged 16 years can come to the theatre without an adult but cannot be responsible for younger children.

Is there a bar and what are the bar opening times?

Yes. We have a fully licensed bar. The bar is situated in the auditorium and opens 30 minutes before each performance and during the interval.

Does a baby/toddler need a ticket?

Children up to 18 months old who can sit in their parents’ laps can attend for free and will not need their own seat. Children who are older will need a ticket for their own seat. Please check individual performances for details of any special ticket prices for children.

Do you have Accessible performances for Blind and Deaf / Hard of Hearing Audiences?

Details of any BSL (British Sign Language) interpreted performances for Deaf / Hard of Hearing Audiences will be available for each production. We are working hard for funding to introduce Captioned performances and infrared facilities for some Theatre@41 productions.